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Station LaneSeaton CarewHartlepool, TS25 1AXTel: 01429 278827
PATIENT GROUP MEETING
RGN, BSc Hons
Diane is a Nurse Practitioner and Sue is our Practice Nurse. Both are qualified and registered nurses. They can help with health issues such as family planning, healthy living advice, blood pressure checks, travel clinics, baby clinics and dressings. The nurses also run clinics for long-term health conditions such as asthma, diabetes, COPD and Coronary Heart Disease for which annual review and monitoring will take place, minor ailment clinics, for which Diane, our Nurse Practitioner, can prescribe. All nurses carry out cervical smears.
Our Nurses work closely with the Doctor and can refer to other health and social workers when required..
Karen is our healthcare assistant is available to help with things such as blood pressure monitoring, healthy heart checks, lung health checks, B12 vaccinations and phlebotomy. She holds health care and phlebotomy clinics on Monday, Wednesday, Thursday and Friday mornings.
Sue is our practice manager and has worked at the practice for over 20 years. Sue will be able to help you with any administrative problems or concerns you may have. She is responsible for dealing with any complaints you may have about the surgery. If you wish to make a complaint you can speak to any member of our team who will be happy to help you or if you wish you can speak to Sue who will be happy to discuss your concerns. She will also be very happy to receive any compliments, comments or suggestions you may make to improve our services. In her absence our Assistant Practice Manager, Nicola Sumpter, will be happy to help.
Our Reception and Admin team comprises Elaine, Janet, Janice, Wendy, Debbie Alison and Gemma They answer the phone, deal with enquiries and take repeat prescriptions as well as a host of other administration tasks. Their job is very demanding so please be patient. They work within the practice guidelines and follow the practice protocols, please remember they are carrying out doctor’s instructions.
Jeanette McGuire is the lead District Nurse attached to our practice. Jeanette and her team work in conjunction with the doctor. They are able to offer a comprehensive nursing service. Home nursing care, support to carers, care of the elderly and advice. Assessment is always made by a qualified district nursing sister. They can be contacted by telephoning the surgery and leaving a message with a member of the reception team who will contact them.
Our health visitors team are trained nurses promoting good health to our patients in the community. They meet with patients in their own homes. The Health Visitor will advise on many aspects of health, particularly child health, development and behaviour, they can be contacted via the surgery by passing a message to the reception team who will contact them.