Your appointment at the Practice
- Please make one appointment for each member of the family who needs to be seen
- We try to keep timing but please be patient if someone before you takes longer than planned
- Appointments are normally ten-minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- Telephone appointments are Monday to Friday during opening hours
To request an urgent, same day appointment (Monday to Friday)
- Phone us on 01429 278827 Monday to Friday, 8.30am to 6.00pm
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.30am to 6.00pm
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you and decide if you require a face to face or telephone appointment.
To request a routine appointment for a GP in the next 14 days
- Use the NHS App
- Use SystmOnline
- Phone us on 01429 278827 Monday to Friday, 8.30am to 6.00pm
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.30am to 6.00pm
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you.
If you have a non-urgent problem or you don’t need to be seen face to face you can submit a request for an appointment online a member of the team will review the request within 48hrs and direct the problem appropriately. Alternatively, you can call the Practice during our opening times on 01429 278179.
Your appointment
We may then offer you a consultation:
- By phone
- Face to face at the surgery
Please note that for telephone appointments you will be given a morning or afternoon timeframe rather than a specific slot. Your healthcare professional will contact you via the number given during this timeframe.
Cancelling or changing an appointment
If you cannot make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
- Use the NHS App to cancel or change an appointment
- Use SystmOnline to cancel or change an appointment
- You can cancel your appointment via your appointment text message
- Phone us on 01429 278827 Monday to Friday, 8.30am to 6.00pm
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.30am to 6.00pm
If you need help when we are closed?
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- If it’s a life-threatening emergency call 999.
- If you are calling between 6pm to 6.30pm Monday to Friday and require advice, please call 07392 866847.
You can pre-book appointments around your busy daily schedules and appointments are now available SEVEN days a week.
Hartlepool & Stockton Health (H&SH) offer access in the evening and on weekends on behalf of this Practice. Appointments are available to see a GP, Nurse or Healthcare Assistant at Chadwick Practice, One Life Hartlepool.
Appointments are available:
- Monday to Friday: 6.30pm to 9.00pm
- Saturday: 9.00am to 5.00pm
- Sunday: 9.00am to 1.00pm
The appointment may be at a local ‘hub’ rather than at the surgery. They will have access to your medical records and you will see a GP/ Advanced Practitioner/ Nurse Practitioner or Nurse, depending on your needs and who is most suitable for your illness/ailment.
The locations of the enhanced access appointments will vary between:
- Chadwick Practice, One Life Hartlepool, TS247PW
- Please contact our reception team, who will be able to book you an enhanced access appointment with our multidisciplinary team of healthcare professionals
Home Visits
To request a home visit, contact the surgery on 01429 278827 before 10.00am.
Remember that we can see several patients at the practice in the time it takes for one home visit. Patients should have their appointment at the surgery if they can.
You may only request a home visit if you are housebound or are too ill to visit the Practice, visits requested will be passed to the duty GP and should be of an urgent nature only.
You can also be visited at home by a Community Nurse if you are referred by your GP. You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Lack of transport is not a reason to request a home visit.