Opening Hours
Monday to Friday: 8.00am to 6.00pm
Address
Seaton Surgery, Station Lane, Seaton Carew, Hartlepool TS25 1AX
Contact Details
Telephone: 01429 278827
Out of Hours: 111
Patient catchment area
We only accept patients living in the catchment area.
To make sure you are in our practice area or check the practice covers your postcode visit Find a GP - NHS
If you need help when we are closed?
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- If it’s a life-threatening emergency call 999.
- If you are calling between 6.00pm to 6.30pm Monday to Friday and require advice, please call 07392 866847.
You can pre-book appointments around your busy daily schedules and appointments are now available SEVEN days a week.
Hartlepool & Stockton Health (H&SH) offer access in the evening and on weekends on behalf of this Practice. Appointments are available to see a GP, Nurse or Healthcare Assistant at Chadwick Practice, One Life Hartlepool.
Appointments are available:
Monday to Friday: 6.30pm to 9.00pm
Saturday: 9.00am to 5.00pm
Sunday: 9.00am to 1.00pm
The appointment may be at a local ‘hub’ rather than at the surgery. They will have access to your medical records and you will see a GP/ Advanced Practitioner/ Nurse Practitioner or Nurse, depending on your needs and who is most suitable for your illness/ailment.
The locations of the enhanced access appointments will vary between:
- Chadwick Practice, One Life Hartlepool, TS247PW
- Please contact our reception team, who will be able to book you an enhanced access appointment with our multidisciplinary team of healthcare professionals.
Practice accessibility
The practice is situated on a ground floor premises and is completely wheelchair accessible.
Hard of hearing
We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit Hearing Link website.
Blind/partially sighted
If you or your family members are blind or partially sighted, we can give you a large print of our practice leaflet upon request. Please ask our staff for further information.
For more advice and support for blind people please visit the following websites:
Guide Dogs
Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs. Please visit the guide dog website for further information.
Transport Information
There is not allocated carparking at Seaton Surgery. There is disc parking available for short stay directly opposite on Station Lane. Other on street parking is available (be aware many streets have resident-controlled (parking bays), alternatively please use local pay and display parking meters.
The practice is close to local transport links via bus and train. Please see below for information of up-to-date services.
Live Bus Times & Timetables | Stagecoach (stagecoachbus.com)
National Rail - Welcome to the Official source for UK trains | National Rail
How to update your personal contact details
If you need to update your contact details, please complete this form.
Suggestions and Complaints
Do you want to make a suggestion to the practice?
Your comments and suggestions are important to us, please put any suggestions in writing and mark for the attention of the practice manager.
If you have a query regarding a medical matter, please telephone reception to make an appointment to see the appropriate person.
Do you want to make a complaint?
We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.
In the first instance please discuss your complaint with the staff member concerned. Where the matter cannot be resolved, please contact Michelle Martin, Practice Manager who will investigate and endeavour to resolve the issue and offer further advice on the complaint's procedure.
You may also seek advice/guidance from our local ICB. For any queries relating to the ICB for Tees Valley, please email nencicb-tv.enquiries@nhs.net or view the North East and North Cumbria ICB website.
You can also communicate directly with NHS England, PO Box 16738, Reddich B97 9PT, telephone 0300 311 22 33.